Returns and Exchanges


If you want to return an item, please send our team an email within 14 days of purchasing at 


If you have to return an item, send us an email within 14 days and a team member will guide you for more detailed instructions for your return.


At Five Star Gemz, we inspect and take pictures of the items we package before shipping them. If the item is damaged from the shipping process, please send us an email within 48 hours of receiving the item so that we can replace the item for you.

If you are unsatisfied with your purchase, you may get a refund within 30 days of your purchase. However, there will be a 15% restocking fee for any items returned to Five Star Gemz.

Please note that items must be unused and in their original packaging in the same condition that you received it in order to qualify for a refund. Before you receive your refund of money, my team and I will inspect all returned items. Shipping costs WILL NOT be refunded.